returns & exchanges

All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact. Once any tag has been removed, an item cannot be returned.

Items not eligible for return or exchange:

• Personalized and dyed items
• Perishables, shapewear, swimsuits, and personal care items including face masks
• Final sale items
• Items with any tags removed or packaging/seals (not including plastic dress bags) opened

A valid receipt is required for all returns and exchanges.

For purchases made at davidsbridal.ca and shipped to Canada, you may initiate a return for up to 30 days after you receive your merchandise for a refund in the form of your original payment.

Follow the instructions below to return by mail. Check out our International Orders FAQs

To complete an online order exchange, you must complete a return and place a new order of equal or greater value. Please contact us to assist you with both your return and placing your new order; text EXCHANGE to 38201 or call 1-844-400-3222 Monday–Friday, 10 AM–8 PM EST.

Once your order is submitted, processing begins immediately and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.

For purchases made at davidsbridal.com, you may initiate a return for up to 30 days after you receive your merchandise for a refund in the form of your original payment.

We accept exchanges for online orders up to 30 days after receipt of merchandise in any of our U.S. locations.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

We accept returns in our U.S. or Canada stores up to 30 days after you receive your merchandise for a refund to the original form of payment. For purchases over $50 made with cash or debit cards not associated with VISA or MasterCard, we will issue a refund via a mailed check within approximately 21 days. You can exchange items purchased in our U.S. stores at one of our U.S. locations up to 30 days after receiving your merchandise.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

For special orders* purchased in-store, a restocking fee applies (except where prohibited by law) and will be deducted from your refund.

Dresses: $10
Wedding dresses under $600: $25
Wedding dresses $600+: $50
Alabama only, all wedding dresses: $25

*Special orders are items that have been ordered.

You can exchange items purchased at any of our U.S. or Canada locations up to 30 days after receipt of merchandise. Exchanges must be of equal or greater value. If the exchange value is greater than the original price paid, the customer will pay the difference.

All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.

We do not currently offer store or online credit for an online return; however, you may exchange an item within 30 days of receiving it. This requires a purchase of equal or greater value to be completed, either online or in a store. Once the new order is completed, text HELLO to 38201 or visit your local store to complete the exchange.

We will inspect and process your return within 14 days. You will receive a confirmation via email when your return has been processed. Please allow up to 2 billing cycles for the return credit to appear on your credit card statement. Credits are processed for the original cost of the merchandise plus tax—initial shipping and handling fees will not be refunded.

If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue by calling 1-844-400-3222 or text HELLO to 38201 within 7 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.

We'll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you'll be refunded the purchase price plus shipping and handling fees.

If you finance your purchase with Affirm, your loan payment(s), including interest, may be due before David's Bridal ships your order. Please note that you may not receive a rebate of any interest that may have already accrued on an amount that later gets refunded.

You can access your Return Request Numbers under My Returns in your account or by clicking Return Pending when viewing your order details.